1. Introduction
Hồ Sen ("we", "us", "our") is committed to protecting the privacy of individuals who enquire about or reside at our senior residence at 22 Quảng Bá, Tây Hồ District, Hanoi 100000, Vietnam. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with Vietnamese law, including the Law on Cybersecurity No. 24/2018/QH14 and Decree No. 13/2023/ND-CP on the protection of personal data.
If you have questions about this policy, please contact us at [email protected].
2. Information We Collect
We collect personal information when you submit an enquiry form, contact us by telephone or email, or when you or a family member arranges a residence at Hồ Sen. The types of information we may collect include:
- Full name, date of birth, and nationality of the prospective or current resident
- Contact details of family members or legal representatives (name, phone number, email address)
- Correspondence and enquiry records from our website contact form, email, or telephone
- Dietary preferences and mobility information provided voluntarily for residence planning
- Payment-related information where applicable to the residence arrangement
- Cookies and basic website usage data (see Section 5)
We do not collect sensitive medical data. Hồ Sen is a non-medical senior residence and does not request clinical records.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiry and provide relevant information about our residence plans
- To arrange and manage a residence arrangement and related services
- To communicate updates about your loved one's daily life at Hồ Sen (for family members)
- To coordinate activities, dietary preparation, and personal concierge services
- To send administrative information, including updates to our policies (with consent for non-essential communications)
- To improve our services based on feedback
We do not use personal information for automated decision-making or profiling.
4. Legal Basis for Processing
We process personal data on the following lawful bases: your consent (when submitting an enquiry form), performance of a service arrangement (when a residence plan is in place), and our legitimate interest in responding to enquiries and providing our services.
5. Cookies
Our website uses cookies to understand how visitors interact with our pages. Essential cookies are required for basic website function and cannot be disabled. Optional analytics and preference cookies are only placed with your consent, managed via our cookie banner. For full details, please see our Cookie Policy.
6. Data Sharing
We do not sell personal information. We share data only in the following limited circumstances:
- With staff members at Hồ Sen who require the information to provide services to the resident
- With service providers operating under confidentiality obligations (such as website hosting services)
- Where required by Vietnamese law or a lawful order from a competent authority
7. Data Retention
Enquiry records are retained for twelve months from the date of enquiry. Residency-related records are retained for three years following the end of the residence arrangement, as required for our administrative and legal obligations. After this period, personal data is securely deleted or anonymised.
8. Data Protection Measures
We protect personal information through access controls limiting data to authorised staff, secure storage for both physical and digital records, and regular review of how information is handled. In the unlikely event of a data breach affecting your information, we will notify you without undue delay and report to the relevant authority as required by Vietnamese law.
9. Your Rights
Under Vietnamese law and our own policies, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to our legal retention obligations)
- Withdraw consent for processing based on consent at any time
- Object to certain uses of your information
- Lodge a complaint with the Ministry of Public Security or another relevant Vietnamese authority
To exercise any of these rights, please contact us at [email protected] or by telephone at +84 24 3829 6147.
10. Third-Party Links
Our website may contain links to third-party websites (for example, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.
11. Children and Minors
Our services are intended for adults aged 18 and above, or their adult family representatives. We do not knowingly collect personal data from individuals under 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Where changes are material, we will inform current residents and their families directly. Continued use of our website following notification of changes constitutes acceptance of the updated policy.
13. Contact
For all privacy-related enquiries, please contact:
- Email: [email protected]
- Phone: +84 24 3829 6147
- Address: Hồ Sen, 22 Quảng Bá, Tây Hồ District, Hanoi 100000, Vietnam